Frequently Asked Questions
I paid for Next-Day shipping, so where is my package?
UPS does not consider Saturday or Sunday as an official 'business day'. So if you order on a Friday, your package will not arrive until Monday—which is the next 'business day'.
Additionally, USPS Priority Express often delivers next day, but if you carefully read USPS policy, Priority Express shipping permits them to take up to 2 business days to deliver.
Please take special note of the above information when paying extra for express shipping. Shipping speeds are completely out of our control once we drop off your package.
If you have additional questions about shipping, please send them to one of the following email addresses. Thanks.
help@fayettevilleherbco.com or fayettevilleherbco@protonmail.com
What if my package says "delivered", but I cannot find it?
If you cannot find your package, make sure to wait at least 24 hours—on occasion USPS will scan prematurely and deliver the next business day. Also check your garage, porch, gates, or a neighbor's house.
Fayetteville Herb Co will try to work with you, but unless you've opted for Express or Priority Shipping with insurance, missing packages with tracking numbers that say "delivered" are the responsibility of the purchaser.
When I submit an order, how long until it's shipped?
Every effort is made to process and ship orders same day placed Monday through Friday before 3PM (CDT). Any order placed after 3PM (CDT) will be processed and shipped the next business day
Shipping days are considered Monday through Friday. Shipments will not be made on Saturday or Sunday.
If your order does not get shipped same-day, please forgive us and do not worry. Your order will be shipped out the next business day.