Frequently Asked Questions
I am outside of the United States, how come I can't complete the checkout?
Each country has very specific customs requirements. In order for your order to have the highest delivery success rate, we encourage you to email us at:
firstname.lastname@example.org or email@example.com
We want to ensure your package has the correct HS Codes and pricing so you're not over-charged for your international delivery.
What if my package says "delivered", but I cannot find it?
If you cannot find your package, make sure to wait at least 24 hours—on occasion USPS will scan prematurely and deliver the next business day. Also check your garage, porch, gates, or a neighbor's house.
Fayetteville Herb Co will try to work with you, but unless you've opted for Express or Priority Shipping with insurance, missing packages with tracking numbers that say "delivered" are the responsibility of the purchaser.
When I submit an order, how long until it's shipped?
Every effort is made to process and ship orders same day placed Monday through Friday before 3PM (CDT). Any order placed after 3PM (CDT) will be processed and shipped the next business day
Shipping days are considered Monday through Friday. Shipments will not be made on Saturday or Sunday.