Frequently Asked Questions

What sets Fayetteville Herb Co apart from other online herb shops?

At Fayetteville Herb Co., we set ourselves apart through our unwavering commitment to reliability, clear communication, and consistently high-quality natural products. We source directly from the finest cultivators, ensuring superior product quality and the ability to offer expedited shipping. Our professional packaging preserves freshness and integrity, while our competitive pricing, frequent discounts, and promotional sales provide exceptional value.

We also prioritize discretion and customer privacy. Our payment and shipping processes are discreet, with all orders arriving plain and professionally packaged. Additionally, we respect our customers’ privacy by deleting all customer information annually. At Fayetteville Herb Co., you can trust that you're receiving premium products with a seamless, secure, and professional experience.

Do you ship to Canada and Australia?

At the moment, we are only shipping to the United States and Canada. We are looking at options to include safe shipping to Australia soon. 

Feel free to reach out to us if you have international shipping questions.

What will my package look like when I receive it?

All orders will be shipped in a plain, professionally packaged cardboard box or a plain white bubble envelope, securely taped for protection. The return address on the shipping label will display our business name, FHC. 

Additionally, the shipping labels included on the outside of our packages are thermal printed—the industry standard with regard to high-quality packaging. 

Need Next-Day Shipping? Carefully read below!

If you are attempting to order on Friday or the weekend, please carefully read the paragraphs below. 

UPS requires a special Saturday Delivery label for $16 extra. Please email us if you need this option on a Friday in order for it to be delivered on a Saturday.

Additionally, USPS Priority Express often delivers next day, but if you carefully read USPS policy, Priority Priority Express  permits the Post Office to take up to 2 business days to deliver. So if you order on a Friday, it may take until Monday or Tuesday until it is delivered. 

Please take special note of the above information when paying extra for express shipping. Shipping speeds are completely out of our control once we drop off your package. 

If you have additional questions about shipping, please send them to one of the following email addresses. Thanks. 

help@fayettevilleherbco.com or fayettevilleherbco@protonmail.com

What if my package says "delivered", but I cannot find it?

If you cannot find your package, make sure to wait at least 24 hours—on occasion USPS will scan prematurely and deliver the next business day. Also check your garage, porch, gates, or a neighbor's house. 

Fayetteville Herb Co will try to work with you, but unless you've opted for Express or Priority Shipping with insurance, missing packages with tracking numbers that say "delivered" are the responsibility of the purchaser.  
 

When I submit an order, how long until it's shipped?

Every effort is made to process and ship orders same day when placed Monday through Friday before 12PM (CDT). In many cases we can still ship out same-day if you placed before 3PM, but in general, orders placed in the afternoon (central time) will likely be shipped the following business day. 

Shipping days are considered Monday through Friday. Shipments will not be made on Saturday or Sunday.

If your order does not get shipped same-day, please forgive us and do not worry. Your order will be shipped out the next business day. 

What delivery services do you use? 

We use USPS and UPS for order deliveries. 

You can choose shipping speed and delivery service preferences upon checkout. Otherwise, feel free to email us at help@fayettevilleherbco.com if you have special requirements or need to place an international order.

How do I know my order is confirmed or shipped?